What is the shipping policy for orders within the UK?

We offer free shipping on all UK orders, including Channel Islands, Isle of Man, and Northern Ireland. Delivery is typically within 3-5 working days from dispatch.

How long does it typically take for my order to be shipped?

Orders are usually shipped within 3 working days of placing the order. Please note that many products are made to order or shipped in small batches to ensure quality.

Are products shipped in small batches or made to order?

Yes, many products are made to order and shipped in small batches to maintain quality standards.

Can I split my order deliveries to multiple addresses?

No, orders cannot be split and sent to multiple addresses. The shipping feed is based on the information provided at checkout and is sent via Royal Mail.

Are discounts available on multiple items or subscriptions?

Discounts and deals are only available on individual items and do not apply to subscription or multipack purchases, including the buy two get one free offer.

How long does standard UK mainland shipping usually take?

Standard UK mainland delivery usually takes 3-5 days from dispatch. Delivery to non-mainland areas like the Channel Islands, Isle of Man, and Scottish Isles may take longer.

What is the process for upgrading to next working day delivery?

You can upgrade to next working day delivery at checkout if your order is placed before 4pm. This option is subject to additional costs and timing varies if ordered after 4pm or on weekends.

What happens if I order after 4pm or on a weekend?

If you order after 4pm or on weekends, the next working day delivery upgrade becomes two business days. Shipping is provided by Royal Mail unless specified otherwise.

Does international shipping have a different timeframe?

International shipping is available and typically takes between 5-10 working days, depending on the destination country's mail service.

Which courier service is used for delivery?

Royal Mail is the standard courier used for deliveries unless other arrangements are specified.

Delivery & Shipping

Free Shipping on all UK orders (Includes Channel Islands, IoM and NI)

We aim to ship all orders within 3 working days of the order being placed.

Please be aware that we operate in small batches and products are often made to order to ensure quality.

Please note that an order cannot be split and sent to different addresses, the feed from the order goes to the Royal Mail dictated by the information filled by yourself at time of order.

Please note discounts and deals are only available on single items, this includes the buy two get one free offer and discounts on purchases.

Subscriptions and multipacks are excluded from the buy two get one free offer.

Standard UK mainland delivery is 3-5 days from dispatch; please therefore allow a total of up to 7 working days before reaching out.

Should the parcel not be received by 7 working days, please notify us so we can investigate with Royal Mail. They usually taken 3 working days to investigate - 10 working days from due date.

For more please see https://www.royalmail.com/retail-compensation-policy-loss

Non Mainland areas such as the Channel Islands, Isle of Man, Northern Ireland and the Scottish Isles may take longer.

Next Working Day Delivery (Upgrade)

We offer an Upgrade for next working day delivery for UK orders as long as ordered before 4pm, costs and timings given on checkout options.

This option becomes 2 working days if ordered after 4pm or weekend.

Standard shipping is provided by Royal Mail unless otherwise stated.

Next Working Day Shipping is provided by Amazon Fulfilment Network unless otherwise stated.

Overseas International shipping is available and can take 5-10 working days for delivery depending on the shipping country's own mail service.

**Please note working days are Monday to Friday, excluding Weekends and UK Public Holidays**

Missing, Incorrect, Delayed or Returned Parcels

In the unusual event that a parcel is delayed or appears to be lost, we may ask you to allow up to 14 working days from the estimated delivery date while we investigate with the delivery provider. If the parcel is confirmed as lost, we will arrange a replacement or refund, as appropriate, in accordance with your statutory rights.

If a parcel is returned to us, we will contact you once it has been received to arrange redelivery or a refund, as appropriate.

It is important that you check your order upon receipt.

If any errors occur or issues arise then these need to be reported to us immediately so we can investigate. Please ensure that if you believe anything is missing, please supply images of the personally signed packing slip, the packaging and what you have received.

Before attempting to return an order you will need contact us at hello@theilexwood.com .

If you are not completely satisfied with your product then please do get in touch so we can assist you with any issues you may have.

For further information, please see our Returns and Refund Policy:
https://www.theilexwood.com/pages/returns-and-refund-policy

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Delivery & Shipping